Following:  Ours sits at about 74%.  Can’t seem to get it any higher!

Hey Chris,

I think there is an ever present disconnect between corporate and site thought processes.

The way I see it, if you consistently have 100% compliance every day, week, month, etc., you’re either cooking the books or your labor utilization is way under used.

Real life maintenance operations is extremely unpredictable. We are all just one breakdown, one call off, or one pipe burst away from our daily plan being put directly into the trash can, especially if you’re planning technician labor pretty close to their total hours worked.

I can’t speak to what the world class figure is, but I don’t believe it is 100%. The important piece to a less than 100% compliance is having the story behind the miss, creating a plan to make up the missed work, and then having corrective actions for the future. Metrics tell a story, we provide context. I would rather see a string a compliance misses with a team that has a grasp on reality vs a team that has a blanket perfect score and is lost in the sauce.

I’ll leave you with a saying from an old sage maintenance manager I had towards the beginning of my career. “Figures lie and liars figure”