Welcome back to our series: Fiix Customer Voices! In these posts, we’ll be showcasing CMMS and maintenance stories from Fiix users just like you. Our newest case study features Daikin, a global HVAC leader with worldwide operations and 12,000+ assets managed through their maintenance systems in North America.
But first, if you haven’t read our previous case study with MI Windows and Doors check it out below:
Daikin is noted for their energy-efficient, high-quality residential and commercial cooling and heating systems, supported by diverse maintenance processes and teams. However, on the operational side they were dealing with disconnected maintenance workflows and standardization issues.
Their maintenance team’s ultimate goal was to unify maintenance operations across the enterprise.
To reach this goal, Senior Director of Maintenance & Facilities, Joel Colvis and his team integrated Fiix CMMS with their ERP and business systems to enable data-driven decision making and one unified system across all sites.
Challenges
-
Disjointed workflows: Disconnected maintenance systems across sites limited visibility and slowed operational efficiency.
-
Fragmented processes: Uneven performance metrics and PM standards made it difficult to compare results.
-
Analytic Siloes: Restricted data sharing and cooperation prevented proper insights.
Solution
-
Process audit: Assessed maintenance processes and data quality to identify gaps and improvement opportunities.
-
Reduced inefficiencies: Eliminated redundancies and broke down data silos across teams.
-
Systems integration: Connected Fiix CMMS with ERP and business systems (Coupa, Kardex, PDM) for real‑time data flow.
Results
-
Better uptime: Improved equipment uptime, leading to stronger operational performance.
-
Lower maintenance costs: Reduced cost per asset through standardized processes.
-
Cross-site performance + Trusted reporting: Enabled consistent performance comparisons and delivered reliable data for accurate corporate reporting and decision‑making.
Daikin’s strong results demonstrate how Fiix CMMS is integral to improving maintenance operations across the enterprise.
We hope this case study inspires you to help your team take their operations to new heights.
Questions? Comments? Drop them below!
