This week, we're shining the spotlight on one of our Technical Support Specialists, Helen. One thing she's passionate about is promoting and advocating for rescue/foster dogs . Helen says, "There are many ways of finding your furry friend, and this is a great way to help save a life/give back!" She considers coffee a daily necessity , potatoes are her favorite food and she hopes to travel to Asia and Europe. 

Read on to get to know Helen.

What has been your highlight or proudest moment so far at Fiix?

Being able to attend TKO The Kick-Off, an employee event at Fiix]. It was an amazing experience, and I got to meet so many amazing people!

Tell us something fun you do in your spare time or any hobbies you have. What do you love about doing these things?

I like to go on hikes and play volleyball; they are great ways to stay active and relieve stress. I also like doing home improvement projects because I am a hands-on kind of person. It's always satisfying to see the fruits of your labor.

What do you love about your role/the work that you do?

I love the challenge each Technical Support] ticket brings and the chance to work with my colleagues on identifying the issue and providing solutions. I love how easy it is to reach out to my colleagues whenever I need some clarification and how everyone is always so eager to assist!

 What motivates you?

The interactions I have. I speak to customers all the time, and it is rewarding to hear and see their eagerness to learn. I think it is a win on both sides, as I learn more about their industry and see their progress, and the customer has learned a new skill and has a better understanding of Fiix.