This week, we're shining the spotlight on one of our Technical Support Specialists, Helen. One thing she's passionate about is promoting and advocating for rescue/foster dogs 🐶. Helen says, "There are many ways of finding your furry friend, and this is a great way to help save a life/give back!" She considers coffee a daily necessity ☕, potatoes are her favorite food 🥔 and she hopes to travel to Asia and Europe.
Read on to get to know Helen.
❓What has been your highlight or proudest moment so far at Fiix?
✨ Being able to attend TKO [The Kick-Off, an employee event at Fiix]. It was an amazing experience, and I got to meet so many amazing people!
❓Tell us something fun you do in your spare time or any hobbies you have. What do you love about doing these things?
✨ I like to go on hikes and play volleyball; they are great ways to stay active and relieve stress. I also like doing home improvement projects because I am a hands-on kind of person. It's always satisfying to see the fruits of your labor.
❓What do you love about your role/the work that you do?
✨ I love the challenge each [Technical Support] ticket brings and the chance to work with my colleagues on identifying the issue and providing solutions. I love how easy it is to reach out to my colleagues whenever I need some clarification and how everyone is always so eager to assist! 👌
❓ What motivates you?
✨ The interactions I have. I speak to customers all the time, and it is rewarding to hear and see their eagerness to learn. I think it is a win on both sides, as I learn more about their industry and see their progress, and the customer has learned a new skill and has a better understanding of Fiix.