Learn where to ask your CMMS questions to get the most helpful response, fast!

  • 18 February 2021
  • 0 replies
  • 171 views
Learn where to ask your CMMS questions to get the most helpful response, fast!

The quickest path to finding your solution is starting with The Fiixers search tool 🔎 

 

The search tool auto-populates all articles and posts related to your question so you can:

  1. See if your question has already been asked and answered -- your solution may already be in that thread!

  2. Identify which Help Center articles and/or training resources have the information you need.


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Not the case? Then, it’s time to ask.

 

The above guide ☝️ explains the 3 different support options available and which one to choose depending on your type of question.

  1. Fiix Support: This doesn’t seem right, is this functioning correctly?
  2. Customer Success Manager: How do I configure or customize this feature or request a new feature?
  3. The Fiixers Community: How are other Fiix users doing this?

 

💡 The Fiixers Community Tip: Select only one support option. The Fiix team will reroute your question to the right owner if needed and most importantly it helps speed up our response time!


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