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Tap into the Fiix network to share your experiences on how to build your leadership skills, manage your team and evolve your maintenance strategy
Scheduling conflicts are right up there with hold music and bumper-to-bumper traffic as one of the most annoying things in the world. And when maintenance and operations schedules clash, tensions can run high.The five questions below can help both teams work through scheduling conflicts without either side feeling slighted.While you’re here, have you ever had to convince your peers to give maintenance some time on equipment? What was your game plan?
Worker safety, and asset integrity, requires a thoughtful process and the CMMS plays an important role. The pink rectangles in the figure below highlight areas where worker safety and asset integrity can be emphasized. How to highlight worker safety and asset integrity: Verify requirement for safety plan with all work. Certain job steps require special denotation (boldness or color) to highlight potential for injury. The maintenance technician, before starting job, should assess overall level of risk once at job site; Worker reviews pre-job checklist. HSE manager should be notified of high-risk operations (and maintenance) – and be present. Planner must assign the right skill set to the job; similarly, the supervisor must assign the right qualification. At start of each shift, maintenance supervisor should conduct a JHA/JSA. At end of shift, if job not complete, technician must place job site in safe condition. When updating CMMS, be sure to provide feedback of other h
There can be 3 types of communication: Leadership dictates Conversation within a department Conversation between departments (e.g., operations and maintenance) Communication breakdown occurs when there is a lack of trust between the working level and management. Similarly, the CMMS can have KPIs that present the wrong emphasis. An example of this would be KPIs that only focus on worker productivity and nothing on asset performance. It helps to remember that the CMMS is best used as an asset management system and not a people tracking system.The Iceberg PrincipleFor many organizations, problems don’t always get relayed to the top. The reasons could be numerous. The figure below shows the percentage of issues that are known – but not reported. With percentages this high it is important for leadership to find multiple ways to communicate. Reasons why problems do not get communicated:Operators marked up check-cards (paper) and turned these in, but no one had the time to convert digital
Risk can never be eliminated, but it can be managed. This is especially true in maintenance. Equipment failure is inevitable. But knowing how to reduce the likelihood of failure, and how to react when it happens, is critical to success.This article - by @marccousineau in consultation with Fiixers @jasonafara, @crog jr, and @Thibaut - outlines a strategy maintenance teams can use to manage risk with FMEAs.A failure mode and effects analysis (FMEA) is a tool for understanding and anticipating failure so you can limit its impact. In this article, you’ll learn:What an FMEA is The different types of FMEAs How to create an FMEA And how maintenance teams can use an FMEARead the full article on the Fiix website → And post any questions or comments you have regarding the article right here 👇
The potential to deliver value is massively increased when everyone is pulling together in the same direction and speaks the same language. Asset management tools and technologies are always important but it is the engagement of the workforce, the clarity of leadership, and the collaboration between different departments that creates best-in-class organizations [The Institute of Asset Management]. Someone once said, “Culture eats strategy for breakfast”. This means no matter how well your procedures and work orders are written, if the staff lacks buy-in, the outcome may be sub-standard. The ideal organization will understand the mindset of the working level. They will use the business analyst to make scheduled visits to listen, assist and train. By implementing a defect elimination program, staff becomes aware of attending to even minor problems before they become bigger issues. The goals and objectives of an asset management system begin with the mission statement, asset management po
Just as it's recommended to visit your doctor for an annual physical, Fiix recommends performing an annual CMMS health assessment to reveal certain areas where you can take action to improve KPIs. @Steve_Ricard hosted a great session about this at Fiix Forward 2021 (available to watch on-demand) where he explained how a Fiix health check can help you: Identify new KPIs that were not envisioned during your implementation Adopt more advanced CMMS features to gain workflow and communication efficiencies Review and adjust your data structure for enhanced reporting to better inform business decisionsAnd now, the exciting news… We’re extending our Fiix Forward special offer to all Fiixers community members Community members get 20% savings! See flyer for all the details →*Offer available until December 31, 2021
RACI stands for: Responsible Accountable Consulted Informed This type of chart provides a matrix of essential tasks assigned to roles. An individual might be accountable for the accuracy of input but not necessarily the one who enters the data. Generally speaking, everyone is informed in some manner. For a given task, there should only be one role that is accountable (as shown in all black background). When unclear roles exist however, key tasks may not be done and/or lack accuracy. Software training should include the RACI chart along with review of business rules and definitions. Do you rely on RACI charts at your organization? If so, can you share an example?
Organization Stating the obvious, every organization is different in terms of purpose and size. From an asset management perspective, the figure below shows recommended positions for the ideal organization.But because not every organization is the same there can be many omissions, in which case, it all comes down to how you use the staff you have. For example, if no core team exists, then all of those duties fall to the CMMS Administrator. If no reliability team exists, then failure analysis falls to the reliability engineer. If no reliability engineer exists then the planners become the “go to” guy. TechnologyThe CMMS, although not a department, plays a key role in the success of the organization by adding efficiency and decision-making capabilities, such as: Power features such as automatic PM-WO generation and auto-reorder of spare parts. Work order print report; daily plan matrix, weekly maintenance schedule, backlog trend reports, etc. Mobile solution (in addition to deskt
How to manage an effective storeroomFiix Forward 2021
During this session at our user conference, Fiix Forward 2021, @NickRamkay shared his 4 pillars for managing an effective storeroom. 1 - Clear roles & responsibilities using RACI chart (responsible, accountable, consulted, informed) 2 - 9 strategic processes that are enacted no more than 4 times a year 3 - 15 tactical processes that are enacted no less than 12 times a year4 - Storeroom KPIs to measure and adjustInventory accuracy Inventory service level Inventory turns 🎬 Watch the full session ⤵ It became clear from the chat that this is a topic a lot of us struggle with:“I started at a new company June 2020 as Parts Coordinator and it has taken me 15 months to get 80% of our stock room/stock area inventoried. I started with machines components first. It is a big mountain to climb, but doable!”“I am a Maintenance Manager, so can focus just on store room. How I did it is the same idea: one bin, one shelf at a time. You will see results in a year or so.”“In my experience, there is
CMMS roles and hiring for diversityFiix Forward 2021
@kabrams kicked off this session at our user conference, Fiix Forward 2021, by introducing the ABCs of a Fiix Champion and outlining a champion framework that she’s observed at organizations with some of the most successful Fiix programs. @Joe McVay then discussed other possible scenarios and some of the most common pitfalls we’ve observed with different organizational configurations. Which ultimately led to a conversion around when and how to grow your CMMS team! So, @delpeachy, the Director of Talent and Diversity at Fiix and a Professor of Equity, Diversity and Inclusion in the Workplace at George Brown College, stepped in to help answer some of our questions and explain why hiring for diversity is something we should also consider. A question from the audience, “Is this right - is diversity a persons, IQ, sex, race, professional education of skilled trade or a persons ancestry? or all of these?” Prompted this response, “Great Topic, has anybody started this topic in The Fiixer
Every big accomplishment is born from small, consistent efforts to get better. Steph Curry spent thousands of hours practicing his shot before winning a championship. Dolly Parton dedicated decades of her life to music on the way to becoming one of the highest-earning musicians of all time. The same is true for inclusive leadership. There is no three-month plan to be more inclusive. There’s no hack to achieve diversity. Being an inclusive leader means embedding a series of small, intentional practices in your everyday routine as a manager.This post explores some practices to build into your day-to-day so you can establish and grow an inclusive culture in your department and organization. One-on-one meetingsA core concept of inclusive leadership is getting to personally know each employee. This helps you understand their unique background and motivations. One-on-one meetings help you develop this relationship.These meetings are a way to create a dedicated space to talk about work, the e
Thank you to the 550+ of you that registered for our first ever user conference. It was incredible to connect (virtually) with hundreds of Fiix users from all over the world 🌍We had messages from the UK, the Netherlands, South Africa, Australia, all over the US, and even from the honorary 8th wonder of the world, Niagara Falls (not sure if from the US or Canadian side 🤔)We would have loved to bring our community together in person (it would have to be a BIG room). However, there’s something special about a virtual conference bringing people together in times like this across many miles and time zones. 👏👏👏 A round of applause and heartfelt kudos to our Fiixer community members Thank you @Leombruno94 and @cstevens for bringing to life our conference theme, Discover what’s possible. Be sure to check out the recording of their session! You can binge on-demand 👀There was a lot to take in over the 2-days with topics ranging from strategies for growing and developing as a leader and ma
🏁 Session Highlight 🏁 Fast track the key lessons learned over 1000s of Fiix implementationsFiix Forward 2021
Whether you're just getting started, you're interested in re-evaluating or re-commissioning, or you're embarking on your next implementation at another site, join @Steve_Ricard and set yourself up for future success. With any new software implementation, there can be a tendency to want to implement as many features and new processes as possible during the initial roll out. After 1000s of CMMS implementations, the Fiix experts from our professional services team have some advice on how to breakdown your implementation into manageable steps.Join this session at our annual user conference, Fiix Forward 2021, to:Fast track the key lessons learned over 1000s of Fiix implementations Understand how to rollout features in a staged approach to achieve the best end result Learn how you can re-commission if you missed some of these steps along the wayFiix implementation strategy: Crawl, walk, runMonday, September 27, 11:10AM - 12:10PM ETREGISTER for this session and more at Fiix Forward 2021 → �
In a previous post, I discussed organizational stakeholders versus shareholders and the strategic roles required in creating the ideal asset management team ⤵ From here, I focused on the ideal make-up of the reliability team - providing a list of the possible roles at the table and duties for this group in this post ⤵ Next, let’s focus on the key responsibilities of the Operations and Maintenance groups to facilitate department coordination and communication. Operations Initiate work order requests whenever functional failure is evident, or in the case of a system defect. Specify whether this work is emergency, urgent or can be properly planned/schedule (i.e., routine). Operations should support scheduled PM activities that require scheduled downtime. Operations leadership should sit with maintenance and identify assets that need occasional refit/overhaul/upgrade and identify planning window. Operations should support permitting activities and lock-out, tag-out requests.
By popular demand, we’re bringing our Best-in-class work order series from the community to Fiix Forward 2021. Join @Alex.Topper and @jasonafara as they step through this 5-staged framework to progressively improve the quality and level of detail in your work orders so that you can unlock deeper data insights and improved performance. They’ll outline the goal for each stage, the value you can unlock by conquering it, and tips for how to get there. This is a great session to attend with your whole team, so you can asses what stage you’re currently in, and what you can all focus on next to continue to improve. Get my virtual conference pass → + add this session to your conference scheduleTuesday, September 28, 3:30PM - 4:15PM ET
Every organization, regardless of size, has assets which are operated and maintained. The ability of leadership to extract value from these assets is a key factor in their success. Leadership is also responsible for providing a clear vision of what the goals of the organization are. Asset intensive organizations will use a CMMS to assign priorities, schedule work, and conduct failure analysis. The ideal organization will use the software to support decision making. It is the best-in-class organizations that use this system in this manner to make a difference and remain competitive. Clarification of termsAsset management is the process of maximizing asset value in a cost-effective manner. It is also about worker productivity, safety and process efficiency. Similarly, it is important to work on the right asset at the right time with the right strategy. Key indicators for success include reliability, availability and maintainability. The CMMS provides the technology for documenting work a
Having a reliability team is seen as a strategic role. The make-up of this group really depends upon the organization. Possible roles at the table include:HSE Manager: Safety training, accident investigations, LOTO, management of change Asset Manager: Analytical reports, recurring problems, KPIs/metrics Reliability Engineer: Engineering, issues with assets, RCAs Planner/Scheduler: Backlog trending weekly schedule, PM-job plans, outage planning CMMS Coordinator: Time in status, present reactive, work order feedbackBelow is a list of possible duties for this group:Review bad actor report and drill down on failure mode/cause. Review condition monitoring data trends and exception readings. Talk with craftsman about new CBM work order and suggested deadline. Track cost avoidance savings as linked to CBT discoveries. Evaluate negative asset condition trends. Initiate Root Cause Analysis (RCA) when warranted, i.e., thresholds exceeded; assign lead; monitor status. Perform risk-based criticali
🏁 Session Highlight 🏁 From pen & paper to PMs ✍️Fiix Forward 2021
With over 30 years experience and having worked in various maintenance, operations, and process improvement roles around the globe, Jay Hampton (@JayHampton) joined Forterra as the Director of Maintenance just over a year ago to drive their maintenance programs forward.Jay will be sharing his crawl, walk, run approach at Fiix Forward 2021. Join us to get an inside look of how he is building a strong foundation for success moving a complex, multi-site environment from pen and paper to a preventative program. PLUS, there are 20 more sessions offered at Fiix Forward 2021 to keep building your CMMS skills and unlock more Fiix value. So, no matter where you are on your maintenance journey, we hope you can save the date and join us in September. Get my virtual conference pass → + add this session to your conference scheduleMonday, September 27, 10:20AM - 11:05AM ET
I'm curious about what's been the most challenging aspect of implementing a CMMS on different companies.I've worked on many implementations, and there are many aspects that need to be well covered in order to achieve the success of the projects.There are lots of articles talking about CMMS success, but i'd like to hear about exerience of real users.Some of the ones I can think that might no be so common are:Too much information: very complex work orders that become cumbersome for the tech to complete Poor usage of the CMMS information: if there are no decisions made out of the information we enter into the CMMS, why even bother? Poor knowledge of the CMMS tool: if we don't know the CMMS in detail, me migh be missing many features that might make our life easier.I'd love to hear some thoughts
Work is deferred for a reason—you didn’t have the time or resources to get it done. And let’s face it, there’s a slim chance you’ll get enough of an opening in your schedule to tackle everything on your team’s to-do list.That means you need to pick and choose which tasks to prioritize. And that decision can quickly become an emotional one. It’s when recency bias, routine, and gut feelings take over. None are great for equipment health.The template below can help. It allows you to prioritize your planned maintenance backlog while avoiding messy guesswork in the process. You can get a sneak peek of the template and download the full framework below.How do you prioritize backlog? Let me know!
We're already halfway through the year (although I swear it was JUST January), which means 2022 planning isn't far away. If the thought of goal-setting and planning is twisting your stomach into knots, the template below can help.It’s a simple framework for connecting business objectives to maintenance goals and matching goals to KPIs, metrics, and a strategy. Not only will it make the planning process faster and easier, but you'll also be able to prove the impact of maintenance on your business.You can download the template from the attachment and see a preview below. And let me know how you create your maintenance goals for the year!
Getting buy-in for your big ideasOn-Demand
Is your mind brimming with creative ideas for improving your maintenance program, but some of those ideas seem a bit too far-fetched to your colleagues? Ryan Robinson (@ryanr), a Shop Manager working in the agriculture sector, was in the same position a little while ago when he came up with a big idea that would disrupt the old ways of doing maintenance.Watch to hear Ryan’s story on how he was able to get buy-in from management and his technicians to partner with Fiix and drive innovation never before seen at his company. They went from mountainous stacks of binders 📚 to pulling non-existent data from decades old farming equipment 🚜. Ryan, along with Fiix solutions engineer James Binckly (@jbinckly), share their tips and tricks on: How to introduce new tech to your company, create a business plan, and get buy-in across the board, especially in more traditional sectors like farming How to collect and use data to add value for all key stakeholders across your company Determining w
Over the next five weeks we’re going to share our tips on how to progressively improve the quality and level of detail in your work orders so that they’re top-notch 👌. Starting with Stage 1 this week and we’ll add the next stages to this thread over the coming weeks. Subscribe ⭐️ below to get a notification when we post each new stage. Stage 1 of 5 Goal: Minimize your work order backlog and start building the fundamental habits to capture useful and accurate data/metrics.Incentive: Establish a culture of defect identification and reduction (see something, say something) to inform preventative maintenance scheduling and create tighter connections between operations and maintenance teams. ✅ Preventative scheduled maintenance Setup your preventative scheduled maintenance with maintenance types and work order statuses that are updated correctly for your needs. You can update these in the lookup tables in CMMS settings. ✅ Logging work requests through the Work Request Portal Creating w
We’re sharing our tips on how to progressively improve the quality and level of detail in your work orders so that they’re top-notch 👌 in 5 stages. If you missed the first three stages, you can check them out here ⤵ Stage 4 of 5 Goal: Get accurate insight on the material costs per asset to better understand which assets are costing the most to maintain and help make informed business decisions on whether to maintain or replace existing assets.Incentive: The ability to use the AI powered Fiix Foresight parts forecaster report to predict parts usage, leading to less capital sitting on shelves and fewer stock-outs. ✅ Parts usage Parts labeled with proper naming/coding conventions and key fields such as price and minimum quantity are filled in. Parts are consumed against work orders to track material costs for specific assets or types of maintenance activities. Any misc costs could be added in addition to, or instead of parts. ✅ Purchase requests Submitting purchase requests via
We’re sharing our tips on how to progressively improve the quality and level of detail in your work orders so that they’re top-notch 👌 in 5 stages. If you missed the first four stages, you can check them out here ⤵ Stage 5 of 5 Goal: A connected system between operations and maintenance to achieve less downtime and more production output.Incentive: Gain real insights into how breakdowns are affecting your production, and thus your bottom line. The opportunity to explore the Fiix Integration Hub to create a highly connected business with production/operations in sync with maintenance. ✅ Logging asset downtime through work orders Set assets offline within work orders to directly link maintenance activities to machine availability and uptime. ✅ Failure codes Using failure codes to track common failures, causes and solutions (Enterprise tier only). ✅ Integrate your CMMS with PLCs and other data monitoring systems Through open API, monitor status and trigger events based on real-tim
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