Growing as a leader & people manager
Discuss the daily challenges facing leaders in maintenance and reliability such as change management, career development and team engagement
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To celebrate International Women’s Day I’m encouraging you all to go check out (and join) WIRAM. Director Maura Abad and the whole team at WIRAM are doing amazing things in the industry and having important conversations about topics that impact everyone in maintenance.We can all choose to challenge and call out gender bias and inequality. We can all choose to seek out and celebrate women's achievements. Collectively, we can all help create an inclusive world.Raise your hand high with a 🙌 in the comments below to show you're in and that you commit to choose to challenge and call out inequality.
Let’s face it, the maintenance team often doesn’t get the credit it deserves. That leads to all sorts of bad stuff. Hands up if you’ve pulled your hair out trying to get someone to understand why you need a little more time on an asset every month? But how do you get people at your business to go from not caring about maintenance at all to prioritizing it? We asked this question to Stuart Fergusson, Fiix’s Director of Solutions Engineering. Here’s what he said: What are your tips for getting people to care about maintenance? What business goals do you connect to maintenance?
In this clip, member @Tdufton explains how he and his team went from "hesitant" to "lovin' it!" and why they now think the new Fiix mobile app is a great change. Thanks for reminding us Tdufton that not liking change just means we’re human...so true :) (loose) TranscriptBuy-in and change-culture -- when we’re doing something as big as going from pen & paper, legacy employees, and legacy maintenance, into full-on we’re going to be using phones, we’re going to be using tablets, we’re going to be on a desktop -- that takes years. I literally spoke to one of our maintenance team members today, and he’s like “eh, I’m using the new app, I’m getting used to it” he was kinda on the wall “I don’t know if I like it”, and I said “you may not like it because you’re human, you don’t like change”. I myself was hesitant at the beginning. That’s all I use now, exclusively. The production manager, myself. other team members, we just gotta get used to it. It’s much faster than the old app. The old
Time is a finite resource, but our energy is limitless and renewable. As the demands of the workplace keep rising, many people respond by putting in ever longer hours, which inevitably leads to burnout that costs both the organization and the employee. Meanwhile, people take for granted what fuels their capacity to work—their energy. Increasing that capacity is the best way to get more done faster and better. For instance;Harnessing the body’s ultradian rhythms by taking intermittent breaks restores physical energy Avoiding constant technology distractions increases mental energy Participating in activities that give you a sense of meaning and purpose boosts the energy of the spiritAre You Headed for an Energy Crisis? Take this quiz by checking any of the statements below that are true for you. Body__ I don’t regularly get at least seven to eight hours of sleep, and I often wake up feeling tired.__ I frequently skip breakfast, or I settle for something that isn’t nutritious.__ I don’t
Did you know that play (even as adults!) is one of the best ways to foster innovation, discuss challenging issues, and grow closer as a team?It's research based, and it works...even virtually.Even better, it leaves everyone refreshed and invigorated.How much has your team played in the last four months?Share with us in the comments below 👇 Or, just tell us your favourite dinosaur 😊 This idea of play in the workplace was shared by Theresa Bailey Theresa is the founder of Synergy Change Builders, holds a Masters in Community Psychology and is an Accredited Resilience Practitioner, a Prior Learning and Assessment Practitioner, and a Life Coach. Working through a trauma-informed lens, she understands the importance of resilience in helping individuals and groups grow through adversity. Theresa is one of the speakers at our user conference, Fiix Forward 2020!How to find opportunity when facing adversityNovember 16, 2020 11:00AM-12:00PM ETRegister Now! Don’t miss Theresa’s session, with o
This week we’re shining a spotlight on member @Tina Brown who’s been featured in the #IETLookAtMeNow campaign 👀 👷♀️ 🥳 !Thank you for sharing your story and inspiring kids to dream big, get creative and have fun whilst learning how the world around them works 🌍 . “As a child, Tina dreamt of becoming a graphic designer and could often be found behind her Etch-A-Sketch creating new images from the lines that appeared on screen. Fast forward and Tina now uses these creative skills, challenging herself and solving complex problems in her role as Technical Product Manager for Ocado Technology where she uses cutting-edge technology and engineering to change the way the world shops.” ❓ When you were a child, what did you dream you’d be when you grew up?I used to tell my peers that I wanted to join the army. Later, I wanted to be a graphic designer ✍️ . ❓ What excites you most about STEM?Its growing popularity and promotion amongst the next generation. It’s really encouraging to see young
It’s been a year like no other, so we wanted to take a moment to show how much you're appreciated for doing your part in keeping the world running and our communities strong. Watch for my personal callout to you around the 19-sec mark 😉 Do you have a specific accomplishment you’d like to share?This is a safe space to brag. Post it below so we can celebrate it.
We have an ambitious goal of raising $100,000 by Giving Tuesday on December 1 For Giving Tuesday this year, Fiix is teaming up with Rob Kalwarowsky and Georgian Partners to raise money and awareness for mental health and wellness charities.The charities we’re supporting are:Youth Mental Health Canada Across Boundaries Crisis Services Canada Canadian Mental Health AssociationTo donate or learn more about our campaign, visit canadahelps.org/en/pages/giving-tuesday-6 Breaking stigma through webinarsWe’re also looking to break the stigma that’s often associated with mental health and mental illness by sharing Fiixer stories in a series of three webinars. The featured guests will talk about her mental health journey, the barriers they faced, how they overcame them, and how they are working every day to maintain their mental health.Nov. 12 at 2pm ET featuring Fiixer Julie Palmer Nov. 19 at 2pm ET featuring Fiixer Steve Ricard Nov. 25 at 2pm ET TBD (stay tuned for updates)Sign up to attend o
In November of 2002, my family was travelling home on a busy highway when we hit a full grown deer with our car. Going 100km/hr during the impact, the front of my Volkswagon Jetta crumpled like a can. Miraculously, the adults sustained only mild injuries and my 3 month old infant son was not injured at all.I had him strapped properly into a Graco rear facing infant car seat and he didn’t wake up during the impact. I was so worried that he was unconscious that I woke him, only to have him yawn at me and go right back to sleep.With the insurance declaring our car a complete write off, we picked up our personal things at the scrap yard. I took photos of the car and the car seat for my records. After a few days it occurred to me that Graco deserved some recognition for the safety of my baby. I wrote a letter describing the night and sent photos of the car, car seat and my son.A few weeks later I got a return letter from Graco. They had taken my letter/photos and placed it in the lunch room
A leadership development consultant who I follow on LinkedIn, Pam Ross, posted a short video on psychological safety recently that I found particularly interesting.In this video, Pam backs up her claim that psychological safety (a climate where people feel safe enough to take interpersonal risks by speaking up, sharing concerns, questions or ideas) is the number one factor on high performing teams. This prompted me to make the connection that in a manufacturing or field services environment, physiological safety can also translate to physical safety. Do you agree? Watch the video clip here >>>
Change Curve In 1969 Elizabeth Kubler Ross, a psychiatrist developed the Change Curve as a way of illustrating the emotional range of bereavement. Over the years, the Change Curve has been adapted and is now commonly seen in business management, as a way to predict how stakeholders will feel during a change project. Knowing, understanding, and normalizing feelings can accelerate change adoption and increase your successful business outcomes.As a Leader, being able to predict how people react allows you to support them, by giving them the right resources. So how do you start? Stage 1: Shock or DenialLike grief, the first step is shock or denial. Once the reality that change is happening sets in, people move quickly into negativity, which is often anger. What can I do?Why do people feel this way? They are often lacking information about the change and have a fear of the unknown. They are also personally worried about looking stupid, not adapting fast enough, or being unable to learn a
In North America, it is mental illness awareness week.Mental illness awareness week is an annual national public education campaign designed to help open our eyes to the reality of mental illness. It’s a special time of year where we can all focus on educating ourselves and gaining a greater understanding of mental illnesses and its impacts in the lives of those who experience them. This year has had no shortage of challenges for everyone, particularly for those who live with mental illness. Stigma, fear, lack of access to resources, etc. on top of a global pandemic can create seemingly insurmountable barriers for those who live with a mental illness to get the support that they need. Similarly, fear and lack of understanding can inhibit others from knowing how to support those around them who may be struggling. Below are some great resources to check out to help you start learning more about mental illness, the supports available and the realities of those who live with mental illness
Before you start any major project or change, there are two important things to assess.Have I mapped out the impact of this change? Is my organization ready?Measuring these two factors beside one another can help you understand the potential risks and to create a robust strategy before starting. Let’s start with mapping out the impact of the change? Here are the things I want you to ask yourself:What is the scope of this work? Is it limited to one group or an entire Enterprise? Are all groups impacted the same or will they be experiencing the change differently? What type of change is this? Is it a simple, single change or is this a complex change with lots of moving parts and dependencies? What is the degree of change to the process? To the technology and systems? Is restructuring involved? Will it change staff levels or affect compensation? And lastly, how much time to I have to implement this change?Based on the above questions is this level of change low, moderate or high?A larger
Building a strong capacity for change is good ROI. The faster any change is adopted and the more resistance is managed, the closer you are to your desired outcome. So how do you get started? The first step is always to communicate the change to create awareness for WHY it is happening and to start to build desire to participate in the change. Tell people what’s in it for them. Ask about the team goals and pains. Tell them how the project will help them. Poor communication is often cited as a major reason for change failure. The earlier you can talk with every impacted group, the stronger the likelihood you will prevent rumours. You don’t need to have all the Project Management details ironed out before you left everyone know that change is coming. Select change champions. This person will lead the project, help people understand benefits, and work through challenges. Your change champions should be mapped out, so every group is tied to someone who will communicate and be an active and
Skills you need to be a master maintenance manager:Planning and organizing work ✔️ Troubleshooting problems ✔️ Managing people and projects ✔️ Storytelling ❓❓❓Listen to Fiix Director of Customer Success Scott Deckers talk about how weaving a good tale can save your maintenance budget from getting sliced and diced.Listen to the full podcast on measuring and sharing your maintenance success stories with Fiixers Jason Afara, P.Eng and Stuart Fergusson here >>> anchor.fm/fiix-podcast/episodes/How-to-tell-your-maintenance-teams-success-story Tell us your success story! How do you celebrate your team’s successes at your organization? Start by celebrating them here 🎉
Blue Rebel Works recently conducted a survey of 118 leaders at all levelsto fully understand the challenges they are facing due to COVID-19. In their FREE summary report, they share several specific findings that emerged, including:3 strategic imperatives to work on 5 key insights about the needs of people and business 4 key skills to cultivate“The writing has been on the wall, calling for an unprecedented disruption of work, business, and life, for years. For decades, the term “VUCA” has been used to describe the society and business world we live in. VUCA stands for Volatile, Uncertain, Complex, and Ambiguous....Then, along came the novel Coronavirus, a catalyst upending traditional, 9-to-5, bum in seat, working environments. Overnight, millions shifted to working from home. This global pandemic reframed what “essential work” is and it forced us to take a close look at the value of roles that may have been undervalued in the past.And it’s forcing us all to learn new skills, connect d
Devon Aaroe (@daaroe), water resource manager for the City of Dawson Creek, first realized the difficulties of leading change when their attempt at implementing a document control software crashed and burned due to lack of buy-in. Visit the full webinar recap page to learn how Devon was able to apply his 5 key lessons learned to drive CMMS adoption and everboarding >>> https://www.fiixsoftware.com/blog/leading-change-webinar-recap/ Can you relate to Devon’s experience? What lessons have you learned about leading change that you can share with the community? Are you currently struggling with buy-in? Reach out to your community. Video Transcript Thanks for having me, it’s good to be here Jason, and chatting with you guys. When I was an engineering student, first starting out in my fledgling career at the city, I took on the project of implementing an electronic document record management system. Thinking this would be the be all and end all. But I failed to realize some key poi
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